Please contact us before returning any product, we can then ensure the items are replaced or credited as required.
“Change of Mind” items will only be accepted for a credit return if returned in unopened original product packaging and have had prior approval in writing (emailed) from us.
Freight is at customers cost.
Personalised or custom made orders will not be accepted for return/credit.
Incorrectly supplied or damaged product must be advised to us within three working days from receipt of goods. Please contact us by email: customerservice@smittenforeverbride.co.nz or telephone: 021 496 514.
In all circumstances we will do our best to remedy the situation – we want your shopping experience with us to be pleasant.